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DELIVERY OF THE PRODUCT

FOXCOL COMPANY SAS will send the product(s) purchased through our platform www.foxcol.com through SERVIENTREGA , and it will arrive at its destination according to the estimated time required by the transport company.

FOXCOL COMPANY SAS will be responsible in case of loss or non-delivery of the product by the transport company .

The delivery period will begin when the product is handed over to the shipping company.

Each product has a different preparation time before being delivered to the shipping company.

Products found in the country have a preparation time of up to 10 business days.

Products imported under exclusive purchase may have a preparation time of up to 40 business days.

Orders are shipped on business days only. Business days are Monday through Friday, excluding Colombian national holidays. For purchases made on Saturdays, Sundays, and/or holidays on Mondays, delivery will begin the following business day.

PAYMENT METHODS
The following payment options are available:

CREDIT CARDS (ISSUED IN COLOMBIA):

• Visa
• Mastercard
• American Express
• Diners

ONLINE PAYMENT:

• PSE

OFFLINE PAYMENTS (CASH):

• Baloto
• Efecty

NOTE: Within the coverage of SERVIENTREGA services There are cities to which the law does not apply. Free shipping. Customers should refer to the list of cities where this does not apply. Free shipping, in which case the shipping will be agreed with the customer to which address the package will be delivered and you will be responsible for the delivery costs.

EXCHANGE POLICY (ONLINE PURCHASE)

RIGHT OF WITHDRAWAL

In accordance with article 47 of Law 1480 of 2011, the customer will have the right to withdraw from his purchase within five (5) business days following the delivery date of his order.

In this case, the customer must immediately return the product, along with notification of the exercise of the right of withdrawal, in the same condition as received: new, undamaged, with all tags and original packaging. The customer must retain the sales invoice to present when generating the return. The customer must pay for the cost of shipping the product, as FOXCOL COMPANY SAS will not accept packages for which shipping costs must be paid, and under no circumstances will the cost of shipping be refunded.

The customer will exercise the right of withdrawal by sending an email to ventas@foxcol.com with the subject: withdrawal, sending the purchase and contact information, making the formal request for a return, certifying that the product is in the same condition as when it was received, to which a response will be given with approval and instructions on how to proceed.

If the product is not in its original packaging, the receipt will not be generated. of the same. In case of mailing; reason why the customer service staff of FOXCOL COMPANY SAS will contact the customer and inform them that the product will be returned collect to their registered home address.

If the product to be returned was paid for by credit or debit card through the MERCADOPAGO platform, the money will be refunded through the same means. If the payment was made using a different payment method, the full amount actually paid will be refunded to the savings account you provide us via bank transfer. The refund will be made within thirty (30) calendar days following the date on which FOXCOL COMPANY SAS receive the returned products in its warehouse and report that they are in the same condition as when they were delivered to the Customer, that the right of withdrawal was exercised within the period indicated in these Terms and Conditions and in the law for this purpose and that consequently the withdrawal is accepted.

If you have any questions, please feel free to write to us at ventas@foxcol.com